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ArticlesVotes on activity by Angus Scutt
I want to cancel my order
To protect sellers on our platform, Goodscast does not allow buyers to cancel their order on the premise of: Change or mind or; Accidental purchase We recommend you resell your purchase if you no...
How do I chat with the seller?
A chat will open between you and the seller after purchasing their product. This allows you to communicate during the shipping process. If you have questions about the product before purchase the...
The buyer said the item is 'not as described'
You can resolve any issues with your transaction through Goodscast. You can choose to issue a full or partial refund through the Goodscast app. If a resolution cannot be achieved between buyer an...
How do I ship to the buyer?
Sellers are responsible for shipping to the buyer. When someone purchases a product, a chat is opened between the seller and the buyer. The seller has 5 business days to provide the buyer with ship...
I haven't received my payment?
If the credit in the orange box on your profile hasn't increased: This is likely because the buyer hasn't released payment yet. First, message the buyer to confirm they did click "Item received" t...
How do I get paid?
Once a buyer marks the purchase as "Item received" in the chat between you and them, your Goodscast account will be credit. The amount will be displayed in an orange box at the top of your profile,...
How do I sell on Goodscast?
Click the "+" button on the navigation at the bottom of the screen. Record a short video and take at least 3 photos of the product you are selling. Click the tick on the orange circle. Add details...
Customs and import fees
International purchases may incur import duties, customs fees, and / or handling charges by the destination country. The buyer is responsible for knowing and paying additional fees which are typica...
My purchase is not as described
You may be eligible or a refund if the purchase has "significant differences" to what was advertised. What is covered: Severe damage to the item Wrong colours Counterfeit items Incorrect sizes I...
I haven't received my purchase
Sellers have 5 business days from purchase to message you a tracking number in the Goodscast chat that opens after purchase.Here are some steps you can take if you haven't received your purchase: ...