The buyer said the item is 'not as described'

You can resolve any issues with your transaction through Goodscast. You can choose to issue a full or partial refund through the Goodscast app.

If a resolution cannot be achieved between buyer and seller, it may be escalated to Goodscast Support: [e-mail]

The buyer will need to open a dispute through Goodscast. If the item is confirmed to be as described, the dispute will be closed.