My purchase is not as described

You may be eligible or a refund if the purchase has "significant differences" to what was advertised.

What is covered:

• Severe damage to the item
• Wrong colours
• Counterfeit items
• Incorrect sizes
• Incorrect item/s
• Major wear or flaws not detailed in the listing

What isn't covered:

• Smells
• Minor damage on secondhand or vintage items
• Doesn't fit or look right
• Items paid not using Goodscast

You can resolve any issue with your transaction through Goodscast. You may ask the seller through the chat to issue a full or partial refund through the Goodscast app.

If a resolution cannot be achieved between the buyer and seller, it may be escalated to Goodscast Support: [e-mail]

You can open a dispute through Goodscast. If the item is confirmed to be not as described, you will be refunded.