Sellers have 5 business days from purchase to message you a tracking number in the Goodscast chat that opens after purchase.
Here are some steps you can take if you haven't received your purchase:
- Message the seller in the Goodscast chat to ask for an update.
- Ask for proof of shipping.
- Check the tracking number to see the status of your order.
- If the seller hasn't shipped within 5 business days then email Goodscast support:
If you haven't released payment to the seller and you haven't received your item, you may be eligible for a refund.