I haven't received my purchase

Sellers have 5 business days from purchase to message you a tracking number in the Goodscast chat that opens after purchase.

Here are some steps you can take if you haven't received your purchase:

1. Message the seller in the Goodscast chat to ask for an update.
2. Ask for proof of shipping.
3. Check the tracking number to see the status of your order.
4. If the seller hasn't shipped within 5 business days then email Goodscast support:

   [e-mail]

If you haven't released payment to the seller and you haven't received your item, you may be eligible for a refund.